CUSTOMER CARE
All Aurique jewelry purchases are final sale. Please review your selection carefully before completing your order.
Aurique does not offer change-of-mind returns or exchanges on jewelry purchases. This policy applies to fashion jewelry and to Authentic Italian 18K and 21K Real Gold pieces. Once a purchase is completed, the item cannot be returned or exchanged simply because you changed your mind, selected the wrong style or no longer want the item.
Before checkout, please review the product description, photographs, material information, colour, size or available options and your order details carefully. If you have a question about a piece before purchasing, contact Aurique before placing your order.
Earrings are final sale. In addition to Aurique’s general final-sale policy, earrings cannot be returned or exchanged for hygiene reasons.
Authentic Italian 18K and 21K Real Gold purchases are final sale and are not eligible for change-of-mind returns or exchanges. Please review the product details and any documentation or specifications presented for the piece before completing your purchase.
The final-sale policy does not mean customers should accept an item that arrives damaged, defective or different from what was ordered. Please inspect your order promptly and contact Aurique as soon as possible if there is a problem. Where reasonably possible, contact us within 48 hours of delivery and include your order number plus clear photographs of the item and packaging so the issue can be reviewed. The 48-hour request does not limit rights that cannot legally be excluded.
Where Aurique confirms that an item was supplied incorrectly, arrived damaged or has a verified defect, Aurique will review the circumstances and provide the appropriate resolution in accordance with applicable law. Do not send an item back without first contacting Aurique and receiving return instructions where a return is required to resolve an order issue.
Nothing in this Final Sale Policy excludes or limits a refund, cancellation, replacement, repair or other remedy that Aurique is required to provide under applicable consumer-protection law. Final sale refers to Aurique’s voluntary change-of-mind return and exchange policy.
Ontario does not provide a general right to return or exchange goods simply because a customer changes their mind. Separate rights and remedies may apply in circumstances such as misrepresentation or where consumer-protection law otherwise requires a remedy. This policy does not waive those mandatory rights.