CUSTOMER CARE
From checkout to delivery, we want you to know what to expect when your Aurique order is on the way.
Aurique ships orders within Canada using the shipping services available for your destination. Current shipping methods, charges and estimated delivery timing are calculated and shown at checkout before you complete your purchase.
Where U.S. shipping is available, the applicable shipping method, charge and estimated delivery timing will be shown at checkout. Cross-border shipments may be subject to customs processing, import requirements, duties, taxes or other charges imposed by the destination or carrier. Unless checkout expressly states otherwise, these charges are the customer’s responsibility.
Delivery estimates shown at checkout are estimates rather than guaranteed arrival dates. Processing time and carrier transit time are separate, and delivery may be affected by weekends, holidays, severe weather, carrier volume, customs processing, remote destinations and other circumstances outside Aurique’s reasonable control.
When your order ships with tracking, the tracking details will be provided with your shipping update. Carrier scans can take time to appear after a label is created or a parcel is handed over. Please use the carrier tracking information for the latest transit status.
To help protect jewelry in transit, Aurique may require a signature or additional delivery safeguards for selected orders, including higher-value Authentic Italian 18K and 21K Real Gold pieces. Please ensure someone can receive the parcel when a signature is required. Signature requirements do not replace appropriate shipment insurance or other safeguards used for higher-value orders.
Real Gold orders may receive additional review before dispatch and may be shipped using tracked, signature-required and appropriately insured service selected for the value and destination of the order. These safeguards can affect the available shipping method or processing time.
Please review your name, street address, unit number, postal or ZIP code and other delivery details carefully before completing checkout. If you notice an error, contact Aurique as soon as possible. Once an order has entered fulfillment or been transferred to the carrier, an address change may not be possible. Additional carrier or reshipping costs caused by an incorrect customer-provided address may be the customer’s responsibility where permitted by law.
If tracking appears unusually delayed, shows a delivery you cannot locate, or a parcel appears lost in transit, contact Aurique so the shipment can be reviewed with the carrier. Carrier investigations and claim timelines vary. Aurique will work with the available tracking, delivery evidence and carrier process to determine the appropriate next step.
If a parcel or jewelry item arrives damaged, keep the packaging and contact Aurique as soon as possible. Where reasonably possible, contact us within 48 hours of delivery with your order number and clear photographs of the parcel, packaging and affected item. This request helps us investigate promptly and does not limit rights that cannot legally be excluded.
Shipping prices and available services can change by destination, parcel details, order value and carrier. For that reason, the shipping options and charges displayed in checkout for your order are the current applicable options rather than fixed rates published on this page.
If you have a question about an order that has not shipped, an address issue, a high-value delivery or an existing tracking number, contact Aurique and include your order number so we can identify the shipment quickly.